AI services built around the way you work
MyDot combines advice, development and practical implementation. Choose a focused discovery engagement, a defined build or ongoing improvement support. Every project starts with the task you want to improve.
AI consulting
We review your current workflows, identify repetitive tasks and prioritise opportunities against business value, effort and data readiness. We assess whether a standard tool, an integration or a custom application best fits the job. Deliverables can include a workflow review, prioritised opportunity list, pilot brief and staged implementation roadmap.
Custom AI development
Build tools around your processes: an assistant that searches approved company documents, a tool that prepares first drafts from structured inputs, or an internal application that helps staff complete a repeatable task. We define inputs, outputs, permissions and acceptance criteria, then test against representative examples. Handover covers documentation, ownership and agreed maintenance responsibilities.
Workflow automation & integrations
Reduce manual handoffs between your website, inbox, spreadsheets and business systems. Example projects include enquiry capture and routing, report preparation, document classification and task creation. Access depends on the systems and APIs available. Human approval can be included before messages are sent, records are changed or other consequential actions run.
Knowledge assistants & customer support
Help staff find answers in approved information or help customers navigate common questions. We define the source material, set boundaries for responses and create a route to a person when the assistant cannot answer reliably. Testing covers missing information, outdated documents and misleading questions.
Live customer-service avatars
Put a friendly digital face on your customer support. We help design and integrate real-time conversational avatars using platforms such as Anam and LiveAvatar by HeyGen. An avatar can welcome visitors, answer questions from approved information, explain services and guide people to a next step. The experience is clearly identified as AI.
Avatar setup, knowledge & integration
Our service can include platform selection, avatar and voice configuration, conversation design, a curated knowledge base, website integration and testing. Where supported and agreed, we can connect enquiry capture, booking flows or support-ticket creation. Custom likenesses and voices require the appropriate permissions.
Human handover & ongoing improvement
Define when the avatar should offer a human contact, stop a conversation or flag an unanswered question. We test response accuracy, delay, browser behaviour and handover paths before launch. Language coverage, session limits, integrations and availability depend on the selected platform and plan. Provider subscriptions and usage costs are quoted separately from our implementation work. Book a Free Consultation.
AI training & adoption
Practical sessions using your team’s everyday tasks: writing effective instructions, checking outputs, building repeatable workflows and handling company information. Training can accompany a build or support adoption of existing tools. Explore our In-House AI Classroom and AI Masterclass.
Ongoing support & improvement
Agree how a solution will be monitored, who responds to failures and when changes are reviewed. Support can cover workflow adjustments, prompt improvements, knowledge-source updates and performance reviews. The scope and response arrangements are set out in the proposal.
Clear scope and transparent costs
Pricing is based on the workflow, integrations, development effort and support required. Your proposal sets out deliverables, assumptions and exclusions, with software subscriptions, API usage and hosting identified separately where applicable. Book a Free Consultation.